FAQs

Ordering & delivery

Do you deliver drinks same-day?

Yes. We deliver same-day to Horsham, Crawley, Redhill, Haywards Heath, East Grinstead and the surrounding RH postcodes (RH1, RH2, RH6, RH7, RH10, RH11, RH12, RH13, RH15, RH16, RH17, RH18, RH19) when you order by 10am Monday–Saturday or 9am on Sunday. See Delivery Information for details.

How much is delivery?

Same-day local delivery and UK Standard delivery are £5.99, and free on orders of £100 or more. Express delivery (1–2 working days) is £7.99. Highlands & Islands and Northern Ireland delivery is £14.99.

Is there a minimum order?

No. There's no minimum order for same-day local delivery or UK courier delivery.

Do you deliver across the UK?

Yes, we deliver to England, Scotland, Wales and Northern Ireland. Standard delivery takes 3–5 working days and Express takes 1–2 working days, both for orders placed by 4pm Monday–Friday. We don't currently deliver to the Isle of Man, the Channel Islands or outside the UK.

When will I get my delivery slot?

For local orders, we'll call or email you after you order to arrange a slot that suits you. Our driver will wait up to 10 minutes, and if we're more than an hour late for your agreed slot, we'll give you a £10 credit for next time.

Age checks

Do I need ID?

You must be 18 or over to buy alcohol. We operate Challenge 25, so if you look under 25 our driver will ask for valid photo ID (passport, driving licence or PASS card). Courier deliveries are age-verified and the courier may ask for ID or your date of birth.

Can someone else accept my delivery?

Yes, as long as they are 18 or over and can show ID if asked. We can't hand alcohol to anyone under 18 or to anyone who appears to be buying for someone under 18.

Payment, returns & bulk orders

How can I pay?

We accept card payments, PayPal and bank transfer (BACS).

Can I return something?

Unopened items in their original condition can be returned within 14 days of delivery. Opened alcohol and perishable items can't be returned. If anything arrives damaged or incorrect, tell us within 48 hours with a photo. See our Refund Policy.

Do you do bulk or party orders?

Yes. Most of our range is sold in cases and multipacks, so it's easy to stock up for parties, weddings and events. For large or regular orders, get in touch and we'll help.

How do I contact you?

Email info@theddg.co.uk, call 01293 365180, message us on WhatsApp, or use our contact form.